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customer service

Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. We're here to help you in any way we can.

Telephone Number

0942 722 600
Our customer service is opened 10.00-19.00, Monday to Friday (holiday free weekdays)

Mail addresses:
For bookings, information before and around your cruise: info@msccruises.se
Lost & Found/itinerary changes/questions and queries after the cruise: customercare@msccruises.se
Claim requests: claim@msccruises.se
Flight department: flight@msccruises.se

Opening Hours

Mon-Fri 10:00-19:00

Office closed:

New Year's Day
Thirteenth day of Christmas
Good Friday
Easter Monday
First of May
Ascension Day
Swedish National Day (6 June)
Midsummer's Eve
All Saints' Day
Christmas Eve
Christmas Day
Boxing Day
New Year's Eve

MSC Cruises Scandinavia AB

Karlavägen 104, plan 5
115 26 Stockholm (Sweden)

MSC Cruises Cares

For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline.