On board information

In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only. 
Access to the MSC Aurea Spa is only permitted for guests over the age of 18. Click here to discover the details.
Pregnant guests are not allowed to use any heat treatments within the Thermal Area.

A map of the ship is available at the reception

MSC ensures sure that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. The temperature in your cabin can be easily regulated using the thermostat.

Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in.

Find out more here.

Onboard bar purchases will incur a gratuity, automatically added to all purchases: 15% gratuity on European, Emirates, South Caribbean, Red Sea, South America (Brazil and Argentine) and Far East itineraries, and 18% gratuity on North America itineraries.

No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land. 

*Depending on the itineraries and subject to applicable legislation.

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking is forbidden in all indoor areas, with the sole exception of the casinos (the casinos on MSC World Europa and MSC Euribia are non-smoking areas).

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. 

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel.  Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation. 

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

You can find more information on our Guest Conduct Policy Here.

A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

Yes, Wi-Fi is available on board all of our ships.

Sunbeds are available free of charge for all passengers, although they cannot be reserved. Guests are kindly requested not to occupy deck-chairs and sunbeds with personal items during any long absences (more than 30 minutes). Beach towels are available in the cabins. These should be returned in cabins after use. Unreturned pool towels may be charged to the on-board accounts of guests.. 

The Exclusive Solarium on the top deck of each ship offers a private enclave of relaxation. Spa, jacuzzi and bar services are also provided in the Exclusive Solarium area on some ships.
You can find more information on our Guest Conduct Policy Here.

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. The cabin information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.

Photography
An on-board Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries, and other special moments. You can view their work at your leisure in the Photo Gallery. The Photo Manager will also be happy to discuss any specific requirements you may have. 

Portraits
Our photographers can also create portraits of you and your family or friends using a variety of high quality studio backgrounds or setting up at key locations throughout the ship, such as the Grand Staircase. No appointment is required. All portraits will be displayed in the Photo Gallery and are available for you to purchase during the cruise. 

Retail products
A wide range of products to satisfy all your photographic and video needs can be purchased in the Photo Gallery. As well as films, batteries, there is a wide selection of digital cameras and video cameras at duty free prices. Our photo team is available to offer advice, answer your questions and help you select the right equipment for your needs and budget.

We ask our guests to not to throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.

You can find more information on our Guest Conduct Policy Here.

Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”. 
Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary.

 

For further information on travel please consult the Important Travel Advice page

No animals are allowed on board, apart from recognised assistance dogs. 

Bringing assistance dogs on board is, in any case, subject to approval by the company and must be requested by the Guest when booking.

Guests are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

You can send any gifts and mail through the Information Office, who will provide the necessary postage, informing you of the cost and charging it to your cruise account. 
They will then pass it to our local representatives for posting in the next port of call. So you can really keep in touch with anyone, anywhere in the world.

Enhance any occasion with beautiful fresh flowers! 
The Information Office on board will be delighted to handle your order with our selected agencies in the appropriate port of call, charging you the local price, so you can make your significant events beautifully special.

MSC MERAVIGLIA	MSC PREZIOSA	MSC DIVINA	MSC SPLENDIDA	MSC FANTASIA
by telephone:	by telephone:	by telephone:	by telephone:	by telephone:
00870773307950	00870 765 109 826	0088 1677 100 955	00870 764 911 645	00870 764 878 834
00870773307951	00870 765 109 828		00870 764 911 646	00870 764 878 835
by fax:	00870 765 109 829		00870 764 911 642	00870 764 878 837
00870783934890	by fax:	by fax:	by fax:	by fax:
00870783934892	00870 765 109 827	00870 765 097 165	00870 764 911 644	00870 764 878 836
	00870 765 109 830	00870 765 097 168	00870 764 911 647	00870 764 878 839
MSC MAGNIFICA	MSC POESIA	MSC ORCHESTRA	MSC MUSICA	MSC OPERA
by telephone:	by telephone:	by telephone:	by telephone:	by telephone:
00881 677 104 853	00870 764 837 233	00870 773 991 019	0088 1677 100 883	00870 773925400
by fax:	00870 764 837 236		0088 1677 100 821	00870 773925401
00870 765 046 692	by fax:	by fax	by fax:	by fax:
00870 765 046 695	00870 764 837 234	0033 562 168 312	0033 562 168 286	0033 562168302
	00870 764 837 237
MSC LIRICA	MSC SINFONIA	MSC ARMONIA	MSC SEASIDE	MSC BELLISSIMA
by telephone:	by telephone:	by telephone:	by telephone:	by telephone:
00870 773924260	00870 773925404	00870 773925402	00870 773308291	00870773943806
00870 773924261	00870 773925405	00870 773925403	00870 773308290	00870773943807
by fax:	by fax:	by fax:		by fax:
0033 562168066	0033 562168101	0033 562168220		00870783321004
				00870783321005
MSC SEAVIEW	MSC GRANDIOSA	MSC VIRTUOSA	MSC SEASHORE	MSC SEASCAPE
by telephone:	by telephone:	by telephone	by telephone	by telephone
00870773940750	00870773941881	00870773932856	00870 773248005	00870 773301077
00870773940751	00870773941882	00870773993064	00870 870773249244	00870 773926289
by fax:	by fax:
00870783937881	00870783322425
00870783937883	00870783322427
MSC WORLD EUROPA	MSC EURIBIA
by telephone:	by telephone:
00881677123644	00881677122633
00881677126063	00881677120860

 

For security reasons, visitors are not permitted on board.